FAQ

A: Customized Rare Earth Solutions We provide end-to-end customization to fit your exact application requirements, including custom purity, tailored grain sizes, specific chemical formulations, and flexible packaging options. Whatever your project demands, we turn your specifications into reality.

A: We provide a full set of compliance reports and quality certificates for our rare earth products, including COA, MSDS, RoHS/REACH, and transport safety certifications.We can send full certification documents and inspection reports for your customs clearance and project bidding upon your request.

A: We maintain stable inventory for mainstream standard products, which can be shipped within 30 working days after deposit confirmation. For customized OEM/ODM orders or large bulk orders, the lead time is 60 working days. Our complete automated production lines ensure stable output and on-time delivery.

A: We support sample orders for clients to test quality. Small quantity samples are available; clients only need to bear the freight cost. For standard off-the-shelf items, there is no strict MOQ; customized molded products have flexible MOQ based on your project demand, and we welcome small trial orders for new partners.

A: We offer reliable after-sales guarantee. If any defective products are caused by our production faults, we provide free replacement. Our WhatsApp team keeps 24-hour online support to solve your technical and order problems at any time. Our working hours are Monday-Saturday 8:00-18:00 (GMT+8), and we will reply to all inquiries within 24 hours.

A: We accept T/T as the main payment term; L/C at sight is negotiable for large orders. We support FOB, CFR, CIF trade terms, and we can arrange sea freight, air freight or international express (DHL/FedEx/UPS) according to your order weight and delivery urgency. We provide one-stop export supporting documents for global customs clearance.

A: You are sincerely welcome to visit our factory for inspection anytime. We have complete production workshops, sample showroom and professional testing lab for you to check our production capacity, equipment and product quality. Please contact our sales team via WhatsApp or email to make an appointment in advance.